Message Boards Settings Yahoo! Music Jukebox and Yahoo! Music Unlimited Feedback
"unable to play media (unresponsive)" error on Play     11-Apr-07 09:16 pm    
Yahoo! Music Jukebox won’t play any track, shows the message "unable to play media (unresponsive)

This appears to be a problem especially on Vista on Dell Laptops.

Thanks to "solcates" who found this on another post on this topic.

The workaround is to disable all enhancements in the Sigma Tel drivers.

On Windows XP:

1. Go to the ‘Control Panel’
2. Choose ‘Sound’
3. Highlight the Signatel device and choose ‘Properties’
4. Go to the ‘Enhancement’ tab, and click "Disable all Enhancements"

On Vista:

1. Go to Control panel > Hardware and Sound > Manage Audio Devices.
2. Select the Sigmatel device and click Properties.
3. Select the Enhancements tab and check the box "Disable All Enhancements."
4. Click OK until you are back where you started
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mixodorian

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  Subject Author Rating Time of Post (ET)  
 
"unable to play media (unresponsive)" error on Pla...
mixodorian 11-Apr-07 09:16 pm  
 
didn't work, i'm furious and am canceling my account.
CraftyShakes 17-Apr-07 08:25 pm  
 
I'm with craftyshakes! I didn't work and I'm cancelling my account! I aslo want my money back!
Legionarius (1 Rating) 18-Apr-07 09:18 pm  
 
with windows vista i disabled all enhancements and received another error message saying "playb...
s_mesquita Rate it 19-Apr-07 05:53 am  
 
I am having the same message "...encounters playing the file" I think I'm cancelling and g...
Egi Rate it 21-Apr-07 06:40 pm  
 
i havent tried rhapsody but i downloaded winamp and i can listen to all my music
s_mesquita Rate it 22-Apr-07 01:39 pm  
 
what's winamp and how do i get it?
KC C Rate it 7-Nov-07 10:49 pm  
 
I have done everything Yahoo Music Jukebox has asked me to do and still nothing for a week now....
newphx (1 Rating) 26-Apr-07 04:25 pm  
 
ok...i have trried everything. i have done everything too and nothing works i get the same...
fairytaleprinc... Rate it 31-May-07 12:18 pm  
 
We have been unable to play anything since we migrated from music match to yahoo. I've do...
sears123@swbel... (1 Rating) 8-Jul-07 05:40 pm  
 
I agree four calls to yahoo. No music yet, just mails. Nothing works on the dell in...
Heath A Rate it 11-Jul-07 02:37 pm  
 
I tried to follow your instructions, I went to Control Panel, Sounds and Audio Devices, and loo...
MC Promo Q Rate it 1-May-07 10:08 pm  
 
I solved it! Well I fixed another problem I was having with Vista and it also solved the h...
gamz 9-May-07 03:24 pm  
 
Problems with Vista and using Remote Desktop Connection. gamz
gamz Rate it 9-May-07 03:43 pm  
 
WOW! I used to use MusicMatch - but it died under Vista. I am a brand new subscriber...
tod_syncor Rate it 23-May-07 08:13 pm  
 
When I try either of these lines in command prompt i get this error: Set global co...
Vanessa P Rate it 26-May-07 09:03 am  
 
You need to open command prompt as administrator by clicking on start/accessorie...
Bobby Skids Rate it 27-Oct-07 07:06 pm  
 
I've got xp, so no solution for me. Shouldn't we all just switch to apple?
jimeier1 (2 Ratings) 31-May-07 11:56 pm  
 
tried this it says IPv4 requires elevation
tcb_dolphins Rate it 3-Jul-07 12:19 am  
 
You need to open command prompt as administrator by clicking on start/accessorie...
Bobby Skids Rate it 27-Oct-07 07:10 pm  
 
so I am totally stupid and need more help I have Vista Basic and NONE of these fixes ...
Floridagirl Rate it 10-Apr-09 01:15 pm  
 
I have the same problem - and don't see anyting about Sigma Tel or enhancements under 'Sou...
Josephine H (1 Rating) 4-Jun-07 11:26 pm  
 
You must be running Windows XP. I have a laptop with XP and I didn't see anything abo...
Lottie K Rate it 2-Apr-08 04:11 pm  
 
I did too Now Cannot do anything i am going back to musicmatch but i got yahoo music playe...
Gene C Rate it 11-Jun-07 04:26 pm  
 
thanks ! I have Vista and My tracks would not play! I was frustrated and going crazy! I saw the...
Tiny Daggers Rate it 8-May-07 12:59 am  
 
Tried it on vista, didn't have an enghancement tab
DonaldP Rate it 16-May-07 04:35 pm  
 
Its nice to know you are not alone with this "unable to play media (unresponsive error).The sol...
Blucurse_54 Rate it 22-May-07 12:58 pm  
 
WHATS UP
maryn145879658... Rate it 24-May-07 09:35 pm  
 
Thanks for the information, it worked for me.
santhusri s Rate it 27-May-07 08:42 pm  
 
Hi, Can you outline what worked for you regarding the unresponsive error for the Window...
Todd C
Online Now
Rate it 29-May-07 06:34 pm  
 
This is also happening on non Dell systems as well. I have a custom build with XP Pro and X-Fi ...
warhorse43 Rate it 28-May-07 05:26 pm  
 
Have there been any updates to this problem? I just migrated from Musicmatch to Yahoo and ...
Jeff G Rate it 14-Jun-07 03:27 pm  
 
yahoo should have stuck to search engines and the like. juke box doesn't play my music whi...
Maddog Rate it 14-Jun-07 07:31 pm  
 
I have a custom built PC with XP and was having the same issues. I could not import my mu...
Jmers Rate it 1-Jul-07 10:33 am  
 
I just switched today from MusicMatch to Yahoo Jukebox. I am running XP on a Dell machine. I ...
CR Rate it 15-Jun-07 04:37 pm  
 
If that's the case, you need to let YahooMusicEngine.exe through Norton's firewall. mmjb...
Duckman Rate it 28-Jun-07 01:23 pm  
 
BINGO! It worked. Thank you.
sansanpj Rate it 10-Jul-07 07:02 pm  
 
I am getting the same error message using Vista Premium. I have no "Enhancement Tab". Has any...
odenis19 Rate it 17-Jun-07 01:51 am  
 
My laptop has Windows 2003. I used MusicMatch just fine on this computer and didn't need to cha...
OldSchoolQueen Rate it 30-Jun-07 08:27 pm  
 
i don't have an enchancement tab, i have vista
tcb_dolphins Rate it 3-Jul-07 12:10 am  
 
I have vista an in order to disable the enhancements I had to go to : Control Panel - Hardwa...
Lauri Rate it 3-Jul-07 02:30 pm  
 
Your méthod solved this irritating problem ! Thank you very much
Glef Rate it 22-Sep-07 01:27 pm  
 
This is really frustrating I hate when there's a problem thats not addressed and ressolved in a...
dixon227 Rate it 4-Jul-07 03:18 pm  
 
Sad to say, but even if you did manage to get through to a human at Yahoo he would tell yo...
lodro111 Rate it 4-Jul-07 06:43 pm  
 
I have windows xp and I ave went to the control panel and to sound but there is no tab that say...
David I Rate it 8-Jul-07 11:20 pm  
 
On XP I think you can go to Control Panel->Sounds and Audio Devices->Audio Tab, then click...
Duckman (1 Rating) 9-Jul-07 11:17 am  
 
Duckman your solution only worked for files I had already downloaded that wouldn't pl...
ZenMasta
Online Now
Rate it 26-Jul-07 03:26 pm  
 
omg I just fixed it!!!!!! well i suspected it was because i didnt have a broadband co...
donna m Rate it 27-Aug-07 09:10 pm  
 
ironic being that dell with vista reccomends yahoo...you'd think it would work well together......
naomi Rate it 10-Jul-07 05:12 pm  
 
I dropped YME and went over to URGE...turns out I had the same issue over there where my DRM fi...
odenis19 Rate it 11-Jul-07 04:23 am  
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